Loyalty & points
Connect your loyalty programme so every experience booked earns and burns points, just like any other guest spend.
Conversion
Drive conversion byintegrating booking flows & communication
Integrate with your PMS and booking engine so guests can add experiences during the room-booking flow. The highest-intent moment there is – make the most of it.
We're not done yet.
Here's what's coming:
Whatsapp communication
We are currently working on WhatsApp communication integration to drive conversion and enhance guest experience discovery.
Booking engine integration
We're expanding integration to more booking engines, and deeper into the guest journey – confirmation pages and post-booking emails, not just checkout.
Overview of integrations
PMS
Status
Expected
Mews
In development
Q1 2027
Cloudbeds
In development
Q1 2027
Apaleo
In development
Q1 2027
Siteminder
Planned
Q2 2027
Oracle Opera
Planned
Q2 2027
Roomraccoon
Planned
Q3 2027
FAQs
New attractions and tickets are added to your feed automatically as our ticketing partners update availability. No manual review needed on your end.
Your typeface, your domain and your tone of voice as well. Whether it is experiences.yourhotel.com or yourhotel.com/experiences, the storefront lives on your address, and booking confirmations, receipts and reminders go out under your name, so guests never receive a message from Ciergo.
You do. We set up a starting selection based on your property and city, and from there you feature, reorder, group and exclude whatever you like. Nothing reaches your storefront that you have not allowed.
Yes. New attractions and tickets are added automatically as our providers update their inventory, and availability stays in sync so guests only ever see what is actually bookable. Your own featured picks and collections stay exactly as you set them.
The booking appears in your dashboard straight away as a real record with the guest, the experience, its status and your share of the revenue, all searchable, filterable and exportable whenever you need it.
We connect to leading ticketing and event providers and curate from there, prioritising what fits your property, your city and the season. Every tour, ticket and activity is vetted for quality and reliability before it reaches your guests, and you can exclude anything you would rather not offer.
Yes. Payments run through established payment providers, and guest and booking data is encrypted in transit and at rest to the same standard as leading payment platforms. Card details never touch your systems.
Yes. Ciergo is built for groups as well as independents: each property gets its own storefront and curation, while reporting and revenue can be viewed per location or across the entire group.
Cancellations and refunds are processed automatically according to the supplier's policy, so there is no manual reconciliation and no support ticket for your team to pick up.
We are live in major European cities and keep expanding. Wherever we are live, the vast majority of what is bookable shows up in your feed, no matter which provider it came from. If your city is not covered yet, get in touch and we will look at it with you.
